Privacy Policy

Effective November 11, 2026

Jennuine Living, LLC ("Jennuine Living," "we," "us" or "our") respects your privacy. This policy explains what personal information we collect, how we use and share it, how we protect it and the choices and rights you have. It applies to jennuineliving.com, our online booking, our welcome survey, our client portal and our related emails and messages.

Information you share in coaching sessions is also protected by your coaching agreement and the ICF Code of Ethics. If this policy and your signed agreement differ, your agreement controls for the services it covers.

1. Information we collect

Information you give us

Contact form: your name, email address, organization and role (optional), the services you're interested in and your message.
Booking a consultation or session: your name, email address, phone number (optional), your answers to scheduling questions and any notes you add.
Welcome survey: your answers about your role and what would help you most. The survey does not ask for your name or email address.
Client portal: your account email and the details of your engagement, which can include your contact information, emergency contact, organization and organization contact, agreement, session and payment history, invoices, assessment or survey results, resources and notes from your coach. Your password is managed by our website platform. We never see it.
Payments: invoice and payment status. Card and bank details are entered with our payment providers or your bank. We do not receive or store full card or bank account numbers.
Messages: anything you send us by email or through our forms.

Information collected automatically

Device and usage information: such as your browser, device type, IP address, the pages you visit and the date and time of your visit. Our website platform collects this to run and secure the site.
Browser storage: small items saved in your browser, such as your portal sign-in session, a random visitor ID for the welcome survey and whether you've already seen the survey. See section 5.

2. How we use information

To respond to your questions and messages
To schedule consultations and sessions, and to send confirmations and reminders by email and, if you provide a phone number, by text message
To provide coaching, mentoring, consulting, assessments and speaking services
To set up and run your client portal
To send invoices, process payments and keep business and tax records
To understand, in summary form, which services visitors are looking for, so we can improve the site and our offerings
To keep the site, the portal and our accounts secure
To meet legal, tax and professional obligations
To send updates or news, only if you ask to receive them. You can unsubscribe at any time.

3. Coaching confidentiality

What you share in coaching and mentoring sessions is confidential. We do not use it for marketing, and we do not share it with your employer or anyone else, except as your agreement allows or the law requires. Your agreement explains the limits of confidentiality. We publish testimonials only with the client's permission.

We do not sell your personal information. We do not share it for cross-context behavioral advertising. We share information only in these situations:

Service providers who help us run the business and handle information on our behalf: Wix (website hosting, forms, booking, client accounts and data storage), Calendly (scheduling), Zoom (virtual sessions), Stripe and Bill.com (invoicing and payments), your bank (for Zelle payments) and our email provider. Each handles information under its own privacy and security terms.
Your organization, if it is paying for or sponsoring your services, and only as your agreement allows, such as scheduling and billing details. We never share what you discuss in sessions.
With your permission or at your direction.
For legal reasons: to comply with the law or a legal process, to protect someone's safety or to protect our rights.
Business changes: if Jennuine Living is merged, sold or reorganized, information may transfer as part of that change, under the protections of this policy.

5. Cookies and similar tools

Our site uses cookies and browser storage that are needed for it to work, such as keeping you signed in to the client portal and remembering whether you've seen the welcome survey. Our website platform and scheduling tool may also set cookies to run and secure their services. We do not use advertising cookies. You can clear or block cookies in your browser settings, but some features, like the client portal, may not work without them.

Do Not Track and Global Privacy Control: we don't track visitors across other websites. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of any sale or sharing of your information.

6. How long we keep information

Inquiries and consultation bookings: as long as needed to respond and follow up, and then for a reasonable period for our records.
Client portal access: for the length of your engagement plus 12 months, unless your agreement says otherwise.
Client and billing records: as long as needed to provide our services and to meet legal, tax, accounting and professional obligations.
Welcome survey answers: kept without names and used in summary form.

When information is no longer needed, we delete it or make it anonymous.

7. How we protect information

We use reasonable administrative, technical and physical safeguards to protect personal information. The client portal is password protected, and each client can see only their own records. No website or system is completely secure, so we can't guarantee absolute security. If you believe your account or information has been compromised, please contact us right away.

8. Your choices and rights

Depending on where you live, you may have the right to:

Know what personal information we have about you and get a copy of it
Correct information that is inaccurate
Delete your information
Opt out of any sale of your information, targeted advertising or profiling (we don't do these)
Withdraw consent you've given, such as for emails
Appeal our decision if we deny your request

To make a request, email Jennuine Living. We may need to confirm your identity before we act on it. An authorized agent may make a request for you with proof of permission. We respond within 45 days, or sooner where the law requires. If we deny your request, you can appeal by replying to our decision, and we'll respond to your appeal within 60 days. We will not treat you differently for using your privacy rights.

Some information may need to be kept even after a deletion request, for example to meet legal, tax or professional record-keeping obligations. We'll tell you if that applies.

9. California residents

This policy describes the categories of personal information we collect, the sources, our purposes, and the categories of third parties we share it with. We do not sell personal information or share it for cross-context behavioral advertising, and we do not share personal information with third parties for their own direct marketing purposes. California residents may contact us with any privacy request or question.

10. Clients outside the United States

Jennuine Living is based in the United States, and our service providers store information in the United States. If you are in the United Kingdom, the European Union, Canada or another country, your information will be transferred to and processed in the United States. Our providers use recognized safeguards for these transfers.

For clients in the UK and EU, Jennuine Living, LLC is the controller of your personal information. We process it to perform our agreement with you, to meet legal obligations, for our legitimate interests in running and improving our business, and with your consent where required. You have the rights described in section 8, plus the right to object to or restrict certain processing and the right to complain to your local data protection authority, such as the UK Information Commissioner's Office. Clients in Canada may contact the Office of the Privacy Commissioner of Canada.

11. Children's privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from them online. Coaching for anyone under 18 is provided only with the agreement of a parent or legal guardian. If you believe a child has given us personal information, please contact us, and we will delete it.

12. Other websites

Our site links to other websites, such as Calendly, Zoom, payment providers and professional organizations. Their privacy practices are governed by their own policies.

13. Changes to this policy

We may update this policy from time to time. When we do, we'll change the effective date at the top of this page. If we make significant changes, we'll let current clients know.

14. Contact us

Jennuine Living, LLC
Greater Denver Metro, Colorado, United States
Email Jennuine Living or use our contact form.