WHAT CAN I EXPECT?

What can I expect?

Answers to the questions people ask most about coaching, mentoring and consulting with Jennuine Living. If you don't see yours here, we're happy to answer it during a free consultation.

Getting started

How do I get started?

Start with a free consultation. Individuals and leaders can book a 30-minute discovery call. Businesses and organizations can book a 45-minute business discovery call. You can also send us a message.

What happens during the free consultation?

We talk about where you are, what you want and what's getting in the way. You'll learn how we work and whether we're the right fit. There's no pressure and no obligation.

If we decide to work together, we'll recommend a next step and send an agreement for you to review.

How do I know which service is right for me?

You don't need to know before you reach out. That's what the first conversation is for. To explore on your own, see What We Do or our example plans for organizations and founders.

Where do sessions take place?

Sessions take place virtually on Zoom, so we can work with clients across the country and beyond. You'll receive a Zoom link when you book.

Do you work with clients outside Colorado?

Yes. We're based in the Greater Denver Metro area and serve clients nationwide and virtually, including clients outside the United States.

Coaching

What is coaching, and how is it different from therapy or mentorship?

Coaching is a partnership that helps you get clear on what you want and move toward it. It focuses on the present and the future, and you choose the goals. It is not therapy or clinical care, and it's different from mentorship. See What Is Coaching? for a side-by-side comparison.

Who leads the sessions?

You do. You bring the topics and set the direction. Your coach asks questions, offers reflections and partners with you on the accountability you choose.

How long are sessions, and how often do we meet?

Most sessions are 60 minutes. Many clients meet weekly or every other week, and we'll agree on the rhythm that fits your goals. Longer sessions are available for current clients by request.

How long does a coaching engagement last?

It depends on your goals. Some clients work session by session for as long as it's helpful. Others choose a package with a set length. We'll talk through the options during your consultation.

Is coaching confidential?

Yes. Our coaching follows the ICF Code of Ethics. Your coaching agreement explains confidentiality and its limits, such as situations where the law requires disclosure or someone's safety is at risk.

My company is paying for my coaching. What does it see?

What you share in sessions stays between you and your coach. Your agreement spells out what, if anything, is shared with your organization, such as scheduling or billing details. It never includes what you discuss.

What if I need more than coaching can offer?

If you need clinical support, such as therapy or mental health care, we'll tell you and help you find the right resource. Coaching can sometimes continue alongside that care.

Do you offer assessments?

Yes. Self-assessments, 360 feedback, team assessments and surveys are available as add-ons to coaching or consulting. Each one is debriefed with you, and many come with a written readout. See Surveys & Assessments.

What is the client portal?

Clients get a private, password-protected portal with their engagement details, agreement, billing, booking links and resources created for their client group.

Mentoring

What is mentor coaching?

Mentor coaching is for coaches. It helps you strengthen your coaching skills against ICF standards, whether you are pursuing an ICF credential, renewing one or simply growing your practice. Sessions are led by an ICF PCC with the Mentor Coach Specialization. See For Coaches.

Will mentor coaching count toward my ICF credential?

ICF credential applications and some renewals require mentor coaching hours. Requirements depend on your credential and path, so we'll confirm what yours requires before we begin.

What is coaching supervision?

Coaching supervision is a reflective space to look at your whole practice, including your clients, your patterns and your well-being as a coach. Up to 10 hours can count toward ICF credential renewal.

What is HR Mentoring?

HR Mentoring is for HR professionals and teams who want support that's specific to people work. It blends coaching with mentoring, which is support informed by first-hand experience. It is offered to HR clients who choose it. See HR Leaders.

Will you share your own experience?

In coaching, you lead, and the focus stays on you. If you ask for it, we may share relevant experience where it's helpful. In HR Mentoring and mentor coaching, first-hand experience is part of the support.

Consulting & fractional CPO

What is a fractional Chief People Officer?

A fractional Chief People Officer (CPO) is a senior people leader who joins your executive team part-time. You get C-suite people strategy and leadership without the cost of a full-time executive hire. See Fractional CPO.

Do I have to commit to a long-term partnership?

No. You can begin with a focused project and see the impact firsthand, or move straight into a long-term fractional partnership.

How does a consulting engagement begin?

After a free business discovery call, we hold a detailed intake to understand your goals and needs. Then we scope the work together and confirm it in a written agreement.

Do you work with startups and nonprofits?

Yes. We work with startups, growing companies, established organizations and nonprofits, and we tailor the work to each one. See Founders and Organizations & Nonprofits.

What's the difference between Fractional CPO and Supplemental HR Support?

Fractional CPO brings senior strategy and leadership at the executive level. Supplemental HR Support works hands-on with your mid-level leaders, day to day, with the same partners and processes every time.

What is the EAP Supplement?

The EAP Supplement adds leadership coaching to your existing employee assistance program during broad change, such as a reorganization, a merger or rapid growth. You can choose a 90-day or 120-day package.

How is our information protected?

Every engagement includes confidentiality terms and a two-way intellectual property clause that protects what you are building and the materials we bring.

Payment & policies

How much does it cost?

Investment depends on the service, the length of the engagement and your needs. We share pricing during your free consultation, once we understand what would help you most.

How can I pay?
  • Zelle: pay from your bank account, with no fee.
  • Stripe: pay by credit card. We send an invoice before your session, due at the end of the session. Stripe adds a 3.3% processing and invoicing fee.
  • Bill.com: often used by businesses. Without an existing Bill.com account, Bill.com adds a 4.15% processing and invoicing fee.
Can my employer pay for my coaching?

Yes. Many clients' organizations pay for their coaching. We'll work with your organization's contact on the agreement and billing.

What if I need to reschedule or cancel?

Life happens. Please give at least 24 hours' notice by email or through your booking confirmation.

  • Late cancellations and missed sessions: a session canceled with less than 24 hours' notice, or missed without notice, is charged in full. For package clients, it's deducted from the package.
  • Emergencies: for true emergencies, such as a serious illness or a family crisis, we'll work together to reschedule.
  • Technology problems: if we lose 15 minutes or more to technical issues, we'll reschedule the remaining time at no charge.

Your agreement sets out the full terms for your services.

Do I sign an agreement?

Yes. Every coaching, mentoring and consulting relationship begins with a signed agreement. It covers the services, payment, confidentiality and other terms, so expectations are clear from the start.

Still have a question? We'd be glad to talk it through.